Refund & Returns Policy

We want you to love your MahDong set. If something isn't right, we'll do our best to make it right. Please read this policy before initiating a return.

Return Window

We accept returns within 30 days of the delivery date. Items must be unused, unplayed, and in their original packaging with all components included. We are unable to accept returns after 30 days.

Custom & Engraved Items

All custom and engraved items are final sale. This includes any order that includes Tile Case Engraving, Rack Engraving, or Leather Pouch Engraving. Because engraving is applied to order, these items cannot be returned or exchanged once production has begun.

If your engraved item arrives damaged or with an error on our part (wrong text, production defect), please contact us within 7 days of delivery and we will remake the item at no charge.

Demo & Used Sets

Demo sets are sold as-is at a discounted price. All demo set sales are final — no returns or exchanges.

Return Shipping

The buyer is responsible for return shipping costs unless the item arrived damaged or we sent the wrong item. In those cases, we will provide a prepaid return label.

We recommend using a trackable shipping method. MahDong is not responsible for returns lost in transit.

Refunds

Once we receive and inspect your return, we will notify you by email. Approved refunds are issued to your original payment method within 5–10 business days. Shipping charges are non-refundable unless the return is due to our error.

If your order qualified for free shipping, the actual outbound shipping cost incurred by MahDong will be deducted from your refund amount.

Exchanges

We do not offer direct exchanges at this time. If you'd like a different item, please return the original (if eligible) and place a new order.

Damaged or Incorrect Items

If your order arrives damaged or you received the wrong item, please contact us within 7 days of delivery with your order number and photos of the issue. We will arrange a replacement or full refund at no cost to you.

How to Start a Return

1. Email us at support@mahdongtiles.com with your order number and reason for return.
2. We'll confirm eligibility and provide return instructions within 2 business days.
3. Ship the item back using a trackable carrier and send us the tracking number.
4. Once received and inspected, your refund will be processed within 5–10 business days.

Questions?

Reach us at support@mahdongtiles.com. We typically respond within 1–2 business days.